Complaints

We will do our best to resolve complaints within three business days following receipt. However, if we are unable to do this we will: 

Acknowledge your complaint in writing as soon as reasonably practicable assuring you that we have received the complaint and it is being dealt with. We will also include a copy of this procedure.Keep you informed of the progress of the complaint.Provide you with a final response within 8 weeks of receipt of the complaint. 

Where applicable, we will inform you that if you remain dissatisfied with our final response you have the right to refer the complaint to the Financial Ombudsman Service (FOS) within 6 months of our final response. We will also include a copy of the FOS explanatory leaflet.

Further information about the FOS can also be found of their website www.financial-ombudsman.org.uk

You also have the right to complain to the information Commissioner's  Office        Wycliffe House
Water Lane , Wilmslow, Cheshire, SK9 5AF . www.ico.org.uk

View our privacy policy

If you wish to make a complaint you can contact us in a number of ways:

Phone: 01535 663266

E mail  info@rafflesjewellers.co.uk

 

         Raffles Jewellers Contact Address: 

1. Raffles Jewellers Ltd
   32 Brunswick Arcade,
   The Airedale Centre
   Keighley,
   West Yorkshire.
   BD21 3QB

   Raffles Jewellers Limited ,registered in England ,Number 04339986.              Authorised and Regulated by the Financial Conduct Authority for consumer credit activities Firm Reference Number 741229

2. Registered Office: 

          Raffles Jewellers Ltd
          32 Brunswick Arcade,
          The Airedale Centre
          Keighley,
          West Yorkshire.
          BD21 3QB